If you know me or read my book, then you know that, unlike most people, I went to college in my 30’s and 40’s. As a continuing-ed...

Most of us have heard this saying in recent years… how we should try to do a better job of “meeting the customer where they’re at.” My...

We recently had some painting and minor trim work done at our house. When we described the new trim layout we wanted in our stairway, I...

My son and one of his teenage friends had a disagreement recently. They were both quite upset with each other over some false...

We've all been there at one time or another. It doesn't matter how good you or your team is, at some point, you'll let your customers...

Have you ever looked a stock performance charts on sites such a Google or Yahoo Finance? Most of us have. Most long-term investors are...