Proud to be a Friar
If you know me or read my book, then you know that, unlike most people, I went to college in my 30’s and 40’s. As a continuing-ed...
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A book about leading others.
(and everyone needs to be led)
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James Lord
- Oct 8, 2022
- 2 min
Meet the Customer Where They’re at
Most of us have heard this saying in recent years… how we should try to do a better job of “meeting the customer where they’re at.” My...
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James Lord
- May 21, 2022
- 1 min
It pays to do it right the first time
We recently had some painting and minor trim work done at our house. When we described the new trim layout we wanted in our stairway, I...
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James Lord
- Mar 25, 2022
- 2 min
When in doubt, should you drop the hammer?
My son and one of his teenage friends had a disagreement recently. They were both quite upset with each other over some false...
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James Lord
- Jan 17, 2021
- 2 min
A little empathy goes a long way...
We've all been there at one time or another. It doesn't matter how good you or your team is, at some point, you'll let your customers...
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James Lord
- Jan 17, 2021
- 2 min
Read between the lines
Have you ever looked a stock performance charts on sites such a Google or Yahoo Finance? Most of us have. Most long-term investors are...
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