We recently had some painting and minor trim work done at our house. When we described the new trim layout we wanted in our stairway, I could tell right away the painters were unsure and less confident than I would have liked. Despite the hesitation that I sensed, I was very busy with work and decided to simply trust them at their word when they said, “We got this.” Sadly, the job turned out to be less professional looking than we had wanted, but in hindsight, I suppose it

My son and one of his teenage friends had a disagreement recently. They were both quite upset with each other over some false assumptions made by each of them. Neither of them understood what was true, nor did they take the time to consider each other’s perspectives. As a result, this disagreement carried on longer than it needed to. Eventually, and much to my surprise, they cordially confronted each other to “drop the hammer”. Yes, you read that correctly. My son mista

We've all been there at one time or another. It doesn't matter how good you or your team is, at some point, you'll let your customers down. We can all think of stories from even some of our most beloved companies where they've exposed our data, bugs in their software crashed their site, or some other unforeseeable event caused them to provide lackluster service, even if only for a few hours or days. Some of the worst companies I've worked with (and for) simply ignore it whe

Have you ever looked a stock performance charts on sites such a Google or Yahoo Finance? Most of us have. Most long-term investors are looking for companies that can grow their share price quarter after quarter and year after year. But then there are day-traders. These are the people who enjoy trading weekly, daily, or even by the hour or minute to try to capture some quick gains. One of the most important lessons I've learned about reading data, whether it's charts, tab