Meet the Customer Where They’re at
Most of us have heard this saying in recent years… how we should try to do a better job of “meeting the customer where they’re at.” My...
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A book about leading others.
(and everyone needs to be led)
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James Lord
Sep 8, 20222 min read
Good things come to those who wait
Top Gun was my favorite movie of all time, not only as a kid growing up - but even throughout my 20’s and 30’s and into my 40’s. As a...
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James Lord
Aug 28, 20226 min read
This chapter is my favorite. What's yours?
Someone asked me recently which chapter of my book was my favorite. At that moment, I said it was Chapter 5, "Do one more push-up" In...
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James Lord
Aug 12, 20222 min read
Don’t judge a book by its cover (or a wine by its label)
This week, my team and I were fortunate to experience a wine-tasting event/class in Montclair, NJ, an upscale boutique liquor shop. As...
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James Lord
Aug 9, 20221 min read
If you want to succeed, you have to read...
"Reading. It's the one thing highly successful people do to stand out from the pack. Successful entrepreneurs are committed to lifelong...
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James Lord
Jul 29, 20221 min read
When you start learning, the L disappears
I stumbled across this phrase the other day, and it caught my attention. If you’re anything like me, you couldn’t wait to finish high...
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James Lord
Jul 23, 20221 min read
Throw your line in the water
I heard a story this weekend about a young boy struggling to catch fish in the ocean where he lived. Nearby was an old man who often...
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James Lord
Jun 11, 20222 min read
Some have answers to everything, but solutions to nothing
Have you ever met someone who has the answers for everything but solutions for nothing? You know, those in meetings or social gatherings...
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James Lord
May 21, 20221 min read
It pays to do it right the first time
We recently had some painting and minor trim work done at our house. When we described the new trim layout we wanted in our stairway, I...
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James Lord
May 14, 20221 min read
Mentor a College Grad
Many of us know someone who recently graduated from college. For many of those grads, they'll enter the workforce and quickly develop a...
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James Lord
Apr 9, 20221 min read
Culture beats strategy every time
You cannot delegate culture Great leaders build and drive culture Culture drives expectations and beliefs. Expectations and beliefs...
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James Lord
Mar 25, 20222 min read
When in doubt, should you drop the hammer?
My son and one of his teenage friends had a disagreement recently. They were both quite upset with each other over some false...
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James Lord
Dec 24, 20212 min read
Tis the season...
Tis the season for most of us to list our New Year's Resolutions. Yet, despite making a list, most of us will quickly fall back into our...
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James Lord
Oct 11, 20211 min read
#GladtoBeHere #Gratitude
A few years ago, I had the great honor and good fortune to meet John Foley, a former Blue Angel's Navy pilot. You can learn all about...
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James Lord
Jan 17, 20212 min read
A little empathy goes a long way...
We've all been there at one time or another. It doesn't matter how good you or your team is, at some point, you'll let your customers...
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James Lord
Jan 17, 20212 min read
Read between the lines
Have you ever looked a stock performance charts on sites such a Google or Yahoo Finance? Most of us have. Most long-term investors are...
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